Every Mail Club envelope is prepared and addressed by hand, then posted from Canada.
When your envelope is posted
Each month's edition is made through the month and goes into the post at the beginning of the following month. Members are not posted to individually as they join — the whole edition goes out together.
Tracking
Mail Club envelopes are sent by standard post, without tracking. That is a deliberate choice: tracked post costs several times the postage itself, on every envelope, every month, and I would rather keep the club affordable than pass that on. It does mean that once an envelope is posted I cannot tell you where it is — only when it went out.
Original paintings are the exception. They are always sent tracked, and you will receive the tracking number by email.
Shipping rates
Your shipping rate is shown at checkout, before you pay, and depends on where your envelope is going.
Delivery times
Envelopes travel by standard post. Once an edition has been posted, please allow roughly:
- 2–7 business days within Canada
- 5–10 business days to the United States
- up to 21 business days internationally
These are estimates, not guarantees — once an envelope enters the postal system its journey is out of my hands, and holidays and customs can lengthen it.
If your envelope has not arrived
Please allow up to 14 business days after posting within Canada and the United States, and up to 21 business days internationally. If nothing has arrived by then, send me a message at artsbylu.ramalhao@gmail.com with your full name, shipping address and the date you joined, and I will post you a replacement with the next batch.
Where the Mail Club ships
Canada, the United States, and: Australia, Austria, Belgium, Brazil, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland and the United Kingdom.
This is a short list on purpose. A handmade envelope cannot be reprinted if it goes astray, so I only post to countries whose mail I can rely on. If yours is not here, write to me — I would rather look into your country than turn you away by silence.
Customs and duties
International orders may attract customs charges or import duties on arrival. These are set by your own country and are not included in the shipping rate.
Address changes
You can update your shipping address at any time in your Customer Portal. Please change it before the beginning of the month, as that is when the edition is addressed and posted.
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