Everything sold here is made by hand, one piece at a time. All sales are final: I do not offer returns or refunds on any item, including original paintings.
What I do stand behind is that what you paid for reaches you. If an envelope is lost or damaged in the post, the sections below explain how I put it right.
Mail Club editions
Each Mail Club edition is painted, assembled and addressed by hand for the member it is going to. Because an envelope is prepared for one person, editions cannot be returned or refunded.
What you can always do is stop the next one.
Cancelling your membership
You can cancel at any time from your Customer Portal, using the link in your confirmation email. There is no minimum number of months.
Your membership stays active until the end of the billing period you have already paid for, and the edition that payment covers will still be posted to you. You will not be charged again after that.
Billing renews automatically each month, on the date you joined, at the price shown at checkout.
If your envelope does not arrive
Mail Club envelopes travel by standard post and are not tracked. Please allow up to 14 business days after posting within Canada and the United States, and up to 21 business days internationally.
If nothing has arrived by then, send me a message to artsbylu.ramalhao@gmail.com or through the contact page with your full name, shipping address and the date you joined. I will look into it and post you a replacement with the next batch.
If your envelope arrives damaged
Send me a photograph within 14 days of it arriving and I will replace the damaged piece at no cost to you. There is no need to send anything back.
Single editions
A single edition bought on its own follows the same rule as a membership edition: it cannot be returned or refunded, and the two sections above apply to it in full if it is lost or damaged in the post.
Original paintings
Original works are one of a kind and are also final sale. Please look closely at the photographs and measurements before you buy, and write to me with any question at all beforehand — I would much rather answer ten questions than have a painting go to the wrong home.
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